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Terms & Conditions

Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Independent Ability Care Pty Ltd website (the "Site"). By accessing or using the Site, you agree to be bound by these Terms, as well as any other applicable terms or policies. If you do not agree with these Terms, please do not use the Site.

Agreement to Terms

By using the Site, you acknowledge that you have read and accepted these Terms. These Terms form a legally binding agreement between you and Independent Ability Care Pty Ltd (ABN: 19649334332), and you confirm that you have the authority to enter into this agreement.

Changes to the Terms

We may update or revise these Terms from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use the Site after changes are made, you agree to accept the revised Terms.

Personal Information and Privacy

To access certain features of the Site, you may be required to provide personal information, such as your name and email address. This information will be handled in accordance with our Privacy Policy. By using the Site, you consent to the collection and use of your information as outlined in our policy.

Information Provided on the Site

The Site offers general information about Independent Ability Care’s services, resources, and activities. This information is for informational purposes only and should not be considered as medical advice. If you require specific advice, we encourage you to contact us directly to discuss your unique needs.

Third-Party Links

The Site may contain links to third-party websites. We do not endorse or control these sites, and we are not responsible for their content or accuracy. Links to third-party sites are provided for convenience only.

Intellectual Property

All content on the Site, including text, images, logos, and other materials, is owned by Independent Ability Care Pty Ltd or licensed to us. You may view or print content for personal, non-commercial use, but you may not modify or distribute the content without our written permission.

Using the Site

You agree to use the Site responsibly and in compliance with all relevant laws. You may not use the Site to transmit any harmful or unlawful content, including viruses, or engage in any activity that could damage the reputation of Independent Ability Care Pty Ltd.

Access to the Site

We reserve the right to modify or suspend access to the Site at any time, without notice, for reasons including, but not limited to, technical issues or misuse.

Donations and Purchases

If you wish to make a donation or purchase services through the Site, you may be directed to a secure payment gateway. Your payment information will be processed in accordance with our Privacy Policy.

Refund Policy

Refunds for donations or services may be available in specific circumstances, such as errors made by Independent Ability Care Pty Ltd. However, refunds are generally not available for change of mind. For further details, please refer to our Refund Policy.

No Warranty or Liability

The Site is provided "as is," and Independent Ability Care Pty Ltd makes no warranties regarding its availability or functionality. We are not responsible for any loss or damage that may result from your use of the Site, except where required by law.

Indemnification

You agree to indemnify Independent Ability Care Pty Ltd from any claims, losses, or damages resulting from your breach of these Terms or your use of the Site.

Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved in accordance with the laws of Victoria, Australia.

Contact Us

If you have any questions about these Terms, please contact Independent Ability Care Pty Ltd at:

Phone: 1300 595 949
Email: admin@independentabilitycare.com.au
Website: https://independentabilitycare.com.au

NDIS Support That Feels Like More Than Just a Service

We understand how important it is to have familiar, reliable support workers who know your story and goals. As a leading NDIS disability services provider, we’re committed to continuity of care — no revolving door, no rushed sessions, just consistent, compassionate support tailored for you.

Bilingual NDIS Service Providers Who Understand Your Language & Culture

Language shouldn’t stand in the way of quality care. That’s why our team includes bilingual NDIS support providers fluent in Dari, Hazaragi, Farsi, Hindi, Urdu, and Tagalog. We don’t just translate words — we connect with your culture and make sure you feel truly heard.

Why IAC Stands Out as an NDIS Provider in Melbourne

  • Transparent funding use — we don’t charge hidden fees or add unexpected costs
  • Qualified, screened staff with Cert IV Disability, First Aid, and NDIS Worker Screening
  • Trauma-informed, person-centred approach focused on your goals
  • Genuine partnerships that build your confidence and independence

Helping You Reach Your NDIS Goals with Care & Respect

Your journey matters to us. We’re here to provide the kind of NDIS provider services that empower you to build confidence, foster connections, and achieve real progress. That’s why so many families and participants choose Independent Ability Care as their preferred NDIS services provider in Melbourne.

Ready to Experience the Difference? Let’s Talk.

If you want an NDIS service provider that puts you first, let’s start the conversation today. Reach out to Independent Ability Care — we’re here to listen, support, and help you take the next step with confidence.

We proudly support participants across Melbourne, offering personalised NDIS services tailored to local communities. Whether you’re in the inner suburbs or further out in the south-east, our team is here to help. Explore the areas we service below:

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