Empower with Specialist Support Coordination

Connect with informal, community and funded specialist support coordination enabling you to get the most out of your plan and pursue your goals.

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Get what you deserve

At Independent Ability Care we believe that specialist support coordination is key to getting the most out of your NDIS support coordination plan. Our experienced staff who can speak English, Dari, Persian and Hindi, will help you understand your plan and the services available to you.

Services we provide

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Providing the support that you need

We will be truthful, accountable and honest, to ensure no conflict of interest between relevant parties.

We will not influence your decision or limit your access to relevant information and services you need.

We will declare all potential conflicts of interest that may impact how ndis support coordination is delivered to you.

We provide accurate information on the full cost, staff qualification and supports / services delivered.

Putting your choice first

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The Collage Image Of Team Member And Client.

Our 
promise 
to you

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Choice and Control

“Your Choice of Care.” At IAC, you manage all your supports. We are flexible in providing care quality and understand the importance of your selection and management of support delivery.

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Client Focus

“Focus on what the client wants, and we deliver” We understand the client’s focus and our job is to focus on what the client wants and support them with the best possible outcome.

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Growth

“Accept the pace of your journey.” Everyone has their own journey and their own way of reaching their goals, we are here to go through this journey with you and support your growth.

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Diversity

‘‘We are all the same.’’ At IAC, we have enthusiastic staff from different cultures who are proud of what they do. We have created an inclusive environment that promotes equality for all stakeholders and staff.

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Somaia is such an amazing support worker. She has lots of knowledge regarding the client and was able to extensively and fluently assist with gathering evidence for her assessment during our appointment. I wish all DSW were as passionate and helpful as Somaia! Great Work Somaia!

Aaron, BeSpoke Behaviours PBS

Why choose us?

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Clear Communication

We as ndis service providers value the importance of a clear and open communication with our clients, their family and our staff within the wider community. We hear you.

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Person-Centered Care

Our dedicated and passionate ndis service providers and staff have one common goal when working with you: To provide you the dedicated care you deserve in a respectful and empowering manner at all times.

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Dedication

Our devoted and passionate ndis registered providers of IAC have one common goal: To provide you with the dedicated care you deserve in a respectful and empowering manner at all times.

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Frequently asked questions

Yes we do! We speak English, Dari, Persian and Hindi.

We need to understand what care you need and your goals before recommending our services. Once we have a complete understanding, we ensure that the recommended services are affordable within your NDIS plan budget and the NDIS price guide; that there are no hidden costs.

We ensure that our staff have the qualifications for the job and they receive regular trainings so as to ensure continuous improvement of our services. As long as the support coordinator possess the right qualifications to provide you the care you need (depending on the service required), we are happy for you to make the choice.

We continually review the feedback and complains that we get so that we can improve the services we provide. If there is a complaint, we will keep you informed throughout the complaints process and inform you of the outcome and the reason behind it. If you’d like to submit a feedback or complaint, submit this form and select “feedback”.

You can fill up the form here or if you prefer to speak to us to find out more about our services, ring us at 1300 595 949.

Get your choice of care.

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