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About Us
At Independent Ability Care (IAC), we don't just provide services, we build relationships. We are a registered NDIS disability support provider based in Dandenong, Victoria, and we exist to make a real, measurable difference in the lives of people with disability.
Registered
NDIS Provider
Person-Centred
Support
Culturally
Indlusive
Compassionate
& Reliable
Our Mission
At Independent Ability Care, we deliver high-quality, compassionate support services that empower every participant. We ensure our staff are skilled, trained, and committed to meeting the unique needs of a diverse community. Our care speaks louder than words through our actions, dedication, and integrity,word’s we bring our values to life every day.
We Speak Your Language
We specialise in bilingual NDIS support coordination because feeling understood is not a luxury—it is a necessity. Our team ensures participants feel respected, heard, and genuinely supported in the language they are most comfortable with.
Our support workers can communicate in:
- Dari
- Hindi
- Urdu
- Tagalog
- Hazaragi
- Farsi
- Dari
- Hindi
- Urdu
- Tagalog
- Hazaragi
- Farsi
But this is not just about translation. It is about true cultural understanding. Being bilingual means we also understand unspoken norms, family dynamics, and the cultural context that shapes a person’s needs. Removing language barriers removes fear, confusion, and isolation—replacing them with trust and real connection.
We Prioritise You
Everything we do starts with one question: What does the participant want? Your goals, your pace, your community.
With a comprehensive range of services—from accommodation assistance and daily personal activities to community nursing care and Specialist Disability Accommodation (SDA)—our goal is simple: to make your life easier, fairer, and more connected. We don’t just talk about independence; we create opportunities for you to participate actively in your own community, on your own terms.
Join us in prioritising your journey towards a more empowered and inclusive life.
Our participants and their families testimonials
Hear directly from one of our incredible participants as they share their journey, challenges, and the positive impact that Independent Ability Care has made in their life.
At IAC, we believe every person deserves the opportunity to live with dignity, independence, and choice.
Our Experienced Team of Disability Professionals
Ensuring every participant is connected within their own community and receives culturally appropriate supports
Collaborating effectively with the IAC care team to achieve the best possible outcomes for each individual
Developing person-centred support plans that meet the unique needs of every participant
Capturing and monitoring individual goals within a person's support plan—so progress is visible and real
Working alongside allied health teams and other professionals to help participants navigate their NDIS plan and funding requirements
Our Qualifications and Training
Because quality care requires continuous learning, our staff undergo ongoing training in clinical skills, cultural competency, safeguarding, and NDIS standards. We don’t just employ workers—we develop professionals who are ready for complex, real-world situations.
Continuous
Learning
We invest in ongoing training to keep our teams skilled, confident, and up to date.
NDIS & Compliance Training
Our staff are trained in NDIS standards, safeguarding, privacy, and all compliance requirements.
Clinical Skills Developemnt
We build practical skills to deliver safe, effective, and person-centred support.
Cultural
Competency
We strengthen cultural awareness and respect to provide inclusive, culturally sensitive care.
Growth & Career Pathways
We support our team members to grow and achieve their professional goals.
Mission Statement
To deliver high-quality and effective disability support services because every person we support matters
Core values
Our values are built around our staff, Participants, and their families or guardians. These are not just words - they are promises we actively demonstrate in every action, every day.
Respect - We value and respect each person's decisions, opinions, and perspectives. Every voice matters, and we honour the unique journey of every Participant, family member, and carer.
Safe and Harmonious Working
Environment - We provide a supportive, inclusive workplace for both staff & Participants. Everyone deserves to feel safe, respected, & empowered to be themselves.
Honesty - We are trustworthy, transparent, and committed to keeping our promises. From daily support to long-term planning, we always communicate openly and act with integrity.
Passion - Passion - Our team is passionate about their work and treats every Participant with care and dedication, as part of our extended family.
Privacy and Confidentiality - We uphold the highest standards of privacy and confidentiality in line with our formal policies and procedures. Our Participants can feel secure knowing their personal information is always protected.
Development and Improvement - With your input, we identify opportunities for growth. We are dedicated to continuous improve-ment, adhering to NDIS, State, and Commonwealth standards to deliver ever-better support.
Cultural Competency
We celebrate and respect the diverse cultural, linguistic, and faith backgrounds of our Participants and their families. Our team actively develops the awareness, knowledge, and skills to provide support that is truly responsive to each person's cultural identity, because care does not come in one size or one culture.