24 Hour Complex Care Support
Providing overnight and around the clock support for individuals with complex care or several support needs.
Highly qualified team
At Independent Ability Care, our highly skilled and experienced complex care support workers and Nurses are available to provide a wide range of supports such as complex care during the day or night including but not limited to:
Ensuring your safety and well-being
It is important that you feel safe and comfortable. Our team receives extensive training to provide you quality support. We are continually learning and upgrading our complex care. Some of our qualifications include:
Caring for you is important to us
Choice and Control
“Your Choice of Care.” At IAC, you manage all your supports. We are flexible in providing care quality and understand the importance of your selection and management of support delivery.
“Focus on what the client wants, and we deliver” We understand the client’s focus and our job is to focus on what the client wants and support them with the best possible outcome.
“Accept the pace of your journey.” Everyone has their own journey and their own way of reaching their goals, we are here to go through this journey with you and support your growth.
‘‘We are all the same.’’ At IAC, we have enthusiastic staff from different cultures who are proud of what they do. We have created an inclusive environment that promotes equality for all stakeholders and staff.
Previously I wasn’t clear on how support coordination works, I did have a support coordinator however I was not aware, since there was no proper communication. Since I was recommended Independent Ability Care I can see that they keep clear communication and things are managed in a timely manner.
Why choose us?
We as ndis service providers value the importance of a clear and open communication with our clients, their family and our staff within the wider community. We hear you.
Our dedicated and passionate ndis service providers and staff have one common goal when working with you: To provide you the dedicated care you deserve in a respectful and empowering manner at all times.
Our devoted and passionate ndis registered providers of IAC have one common goal: To provide you with the dedicated care you deserve in a respectful and empowering manner at all times.
Frequently asked questions
Do you offer services in languages other than English?
Yes we do! We speak English, Dari, Persian and Hindi.
How does your pricing work, and does it align with the NDIS Price Guide?
We need to understand what care you need and your goals before recommending our services. Once we have a complete understanding, we ensure that the recommended services are affordable within your NDIS plan budget and the NDIS price guide; that there are no hidden costs.
How are your staff trained, and can I choose who works with me?
We ensure that our staff have the qualifications for the job and they receive regular trainings so as to ensure continuous improvement of our services. As long as the support coordinator possess the right qualifications to provide you the care you need (depending on the service required), we are happy for you to make the choice.
What is your process for feedback, complaints, and continuous improvement?
We continually review the feedback and complains that we get so that we can improve the services we provide. If there is a complaint, we will keep you informed throughout the complaints process and inform you of the outcome and the reason behind it. If you’d like to submit a feedback or complaint, submit this form and select “feedback”.
I’m representing an NDIS participant and would like to sign up, how should I contact you?
You can fill up the form here or if you prefer to speak to us to find out more about our services, ring us at 1300 595 949.
Get your choice of care.
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