Receive effective care
We have a team of highly qualified Registered and Enrolled nurses that provide individualised support plans and care that are effective in helping you achieve your community nursing care NDIS goals and overall NDIS goals. They also provide home care nursing as required.
Services we provide:
- Individualised support plans
- Continuous assessment and management of ongoing illness
- Wound care
- Skin integrity assessments
- Swallowing assessments
- Pain management
- In home medication management and administration
Managing your health conditions
We ensure that clients with specific medical needs receive the appropriate care they need e.g., home care nursing.
We are always looking out for you and will continuously provide home nursing care and healthcare interventions when needed.
We will not influence your decision or limit your access to relevant information and care you need.
You are always in safe hands with our standardised protocols and qualified nurses.
You Have Rights and We Are Here to Support
It is important to us that you know and understand your rights, we are here to support you and to provide encouragement, guidance, home nursing services and assistance in any choice that you make. We are continuously reviewing, improving and enhancing the home care nursing support that you receive.
Our Promise to You
Choice and Control
“Your Choice of Care.” At IAC, you manage all your supports. We are flexible in providing care quality and understand the importance of your selection and management of support delivery.
Participant Focus
“Focus on what the participant wants, and we deliver” We understand participant’s focus and our job is to focus on what the participant wants and support them with the best possible outcome.
Growth
“Accept the pace of your journey.” Everyone has their own journey and their own way of reaching their goals, we are here to go through this journey with you and support your growth.
Diversity
‘‘We are all the same.’’ At IAC, we have enthusiastic staff from different cultures who are proud of what they do. We have created an inclusive environment that promotes equality for all stakeholders and staff.
Our participants and their families testimonials
Participants Reviews
I live alone and the support I receive from Independent Ability Care is great. They have been coordinating my supports and making sure my pain is managed and all my supports are communicating I am greatly thankful.
Independent Ability Care is exceptional in their services. Having experienced a poor understanding and service from my previous provider, I can confidently say that Independent Ability Care is a company that truly cares.
Independent Ability Care has great support coordination services, I have been able to communicate to my support coordinator, Masoumeh, and build a good relationship. She has helped me maintain my referrals and have continuous supports. In comparison to my previous provider, I can see immense difference in the support and in turn that has affected how confident I feel to lead my life.
Honestly best company, all I see is happy participant and best services. The directors are in contact with support workers all the time, day and night, their passion is noticeable about NDIS, you will not have seconds doubts coming into this company.
WE ALL LOVE YOU ❤️
Why Choose Us?
Our values are at the centre of everything we do
for our participants, their families and the community.
Clear Communication
We as NDIS service providers value the importance of a clear and open communication with our participant, their family & our staff within the wider community. We hear you.
Person-Centered Care
Our dedicated and passionate NDIS service providers and staff have one common goal when working with you: To provide you the dedicated care you deserve in a respectful and empowering manner at all times.
Dedication
Our devoted and passionate NDIS registered providers of IAC have one common goal: To provide you with the dedicated care you deserve in a respectful and empowering manner at all times.
Frequently Asked Questions
Do you offer services in languages other than English?
Yes we do! We speak English, Dari, Persian and Hindi.
How does your pricing work, and does it align with the NDIS Price Guide?
We need to understand what care you need and your goals before recommending our services. Once we have a complete understanding, we ensure that the recommended services are affordable within your NDIS plan budget and the NDIS price guide; that there are no hidden costs.
How are your staff trained, and can I choose who works with me?
We ensure that our staff have the qualifications for the job and they receive regular trainings so as to ensure continuous improvement of our services. As long as the support coordinator possess the right qualifications to provide you the care you need (depending on the service required), we are happy for you to make the choice.
What is your process for feedback, complaints, and continuous improvement?
We continually review the feedback and complains that we get so that we can improve the services we provide. If there is a complaint, we will keep you informed throughout the complaints process and inform you of the outcome and the reason behind it. If you’d like to submit a feedback or complaint, submit this form and select “feedback”.
I’m representing an NDIS participant and would like to sign up, how should I contact you?
You can fill up the form here or if you prefer to speak to us to find out more about our services, ring us at 1300 595 949.
