Providing overnight and around the clock support for individuals with complex care or several support needs.
Highly qualified team
At Independent Ability Care, our highly skilled and experienced complex care support workers and Nurses are available to provide a wide range of supports such as complex care during the day or night including but not limited to:
- Medication administration
- PEG feeding, epilepsy management, diabetes management
- Hoist/transfer support
- Personal care
- Support to engage in activities and appointments outside the home
NDIS Complex Support Needs
24 Hour Complex Care Support for NDIS Participants in Melbourne
Living with complex support needs can feel overwhelming. At Independent Ability Care, we’re here to provide steady, compassionate 24-hour care that truly meets your unique challenges. As an experienced provider of complex care NDIS services in Melbourne, we understand that every person’s situation is different — and we’re committed to supporting you with respect, skill, and consistency.
What Are Complex Support Needs?
Some people have multiple challenges that affect their daily lives — like mental health issues, physical disabilities, or difficult experiences such as homelessness or time spent in aged care or the justice system. The NDIS recognises these needs and offers a specialised pathway to ensure people get the right support.
Our job is to help you navigate that pathway and provide the care and coordination you need — no matter how complex things get. Read More
Why Choose Us for Your Complex Care Support?
We know the difference that reliable, respectful care can make when your needs are complex. Here’s how we support you differently:
- Experienced staff trained to handle complex care needs with patience and understanding
- 24/7 support so you’re never left without the help you need
- Care that respects your culture, your story, and what matters to you
- A bilingual team fluent in Dari, Hazaragi, Farsi, Hindi, Urdu, and Tagalog, helping break down language barriers and ensure clear communication
- Strong links with health professionals and community services to make sure your care fits all aspects of your life
- Continuity — the same familiar faces supporting you day and night
How We Work With You
We start by getting to know you — your needs, your preferences, your goals. Then, we build a personalised care plan that’s flexible and responsive. Our skilled support coordinators connect with your broader support network, making sure everything works smoothly.
Throughout your journey, we regularly check in and adjust your care as needed, so you always get the best support possible.
What Is the NDIS Complex Support Needs Pathway?
The NDIS created this pathway to provide more tailored NDIS support for participants with high-level, often overlapping needs. It means having access to planners and coordinators who understand complex cases, liaising with health and government services, and ongoing review to keep your support working well for you.
At Independent Ability Care, our approach reflects this — joining up the right people and services around you to make life easier.
If you’re looking for reliable, skilled complex care NDIS support in Melbourne, reach out to us today. We’re ready to listen and help you find the right care for your situation. Read Less
Ensuring your safety And well-being
It is important that you feel safe and comfortable. Our team receives extensive training to provide you quality support. We are continually learning and upgrading our complex care. Some of our qualifications include:
- Certificate III or IV / Diploma / Advanced Diploma in Disability Services
- AHPRA registered nurses
- Driving licence upgrades
Caring for you is important to us
Develop person-centred support plans that meet the need of each individual;
Maintain consistency in the delivery of our high quality care and service;
Ensure that each individual receives culturally appropriate supports;
Check individual goals are captured and monitored within a person's support plan;
Our Promise to You
Choice and Control
“Your Choice of Care.” At IAC, you manage all your supports. We are flexible in providing care quality and understand the importance of your selection and management of support delivery.
Participant Focus
“Focus on what the participant wants, and we deliver” We understand participant’s focus and our job is to focus on what the participant wants and support them with the best possible outcome.
Growth
“Accept the pace of your journey.” Everyone has their own journey and their own way of reaching their goals, we are here to go through this journey with you and support your growth.
Diversity
‘‘We are all the same.’’ At IAC, we have enthusiastic staff from different cultures who are proud of what they do. We have created an inclusive environment that promotes equality for all stakeholders and staff.
Participants Reviews
I’m so happy and satisfied with the support and assistance that I am receiving from IAC. They are going beyond their abilities and capacity to support their participants. I have been supported by my support coordinator to be able to drive again and gain my independence. I would highly recommend this service for people needing NDIS support.
Somaia is such an amazing support worker. She has lots of knowledge regarding the participant and was able to extensively and fluently assist with gathering evidence for her assessment during our appointment. I wish all DSW were as passionate and helpful as Somaia! Great Work Somaia!
I live alone and the support I receive from Independent Ability Care is great. They have been coordinating my supports and making sure my pain is managed and all my supports are communicating I am greatly thankful.
Independent Ability Care is exceptional in their services. Having experienced a poor understanding and service from my previous provider, I can confidently say that Independent Ability Care is a company that truly cares.
Very happy with the services received 
Independent Ability Care has great support coordination services, I have been able to communicate to my support coordinator, Masoumeh, and build a good relationship. She has helped me maintain my referrals and have continuous supports. In comparison to my previous provider, I can see immense difference in the support and in turn that has affected how confident I feel to lead my life.
Why Choose Us?
Our values are at the centre of everything we do
for our participants, their families and the community.
Clear Communication
We as NDIS service providers value the importance of a clear and open communication with our participant, their family & our staff within the wider community. We hear you.
Person-Centered Care
Our dedicated and passionate NDIS service providers and staff have one common goal when working with you: To provide you the dedicated care you deserve in a respectful and empowering manner at all times.
Dedication
Our devoted and passionate NDIS registered providers of IAC have one common goal: To provide you with the dedicated care you deserve in a respectful and empowering manner at all times.
Frequently Asked Questions
Do you offer services in languages other than English?
Yes we do! We speak English, Dari, Persian and Hindi.
How does your pricing work, and does it align with the NDIS Price Guide?
We need to understand what care you need and your goals before recommending our services. Once we have a complete understanding, we ensure that the recommended services are affordable within your NDIS plan budget and the NDIS price guide; that there are no hidden costs.
How are your staff trained, and can I choose who works with me?
We ensure that our staff have the qualifications for the job and they receive regular trainings so as to ensure continuous improvement of our services. As long as the support coordinator possess the right qualifications to provide you the care you need (depending on the service required), we are happy for you to make the choice.
What is your process for feedback, complaints, and continuous improvement?
We continually review the feedback and complains that we get so that we can improve the services we provide. If there is a complaint, we will keep you informed throughout the complaints process and inform you of the outcome and the reason behind it. If you’d like to submit a feedback or complaint, submit this form and select “feedback”.
I’m representing an NDIS participant and would like to sign up, how should I contact you?
You can fill up the form here or if you prefer to speak to us to find out more about our services, ring us at 1300 595 949.
