Privacy Policy
Independent Ability Care Pty Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable privacy laws. By using our website and services, you agree to the collection and use of your data as outlined in this Privacy Policy.
1. Information We Collect
We collect personal information to provide our services, communicate with you, and ensure the effectiveness of the services we offer. The types of information we collect include:
1.1 Personal Information
- Name, address, phone number, email address
- Date of birth, gender, and other demographic information
- Health-related information and support needs
- Financial and billing details
1.2 Sensitive Information
- Disability-related information
- Medical records or health assessments required to provide tailored services
1.3 Technical Information
- Information related to your use of our website, such as IP address, browser type, and pages visited (collected through cookies or analytics tools).
2. How We Collect Information
2.1 Directly from You
We collect personal information when you interact with us, such as when you:
- Inquire about our services
- Register for support or use our services
- Apply for a job or volunteer role
- Contact us via email, phone, or through our website
2.2 From Third Parties
We may also collect information from third parties, including government agencies, health professionals, and your nominated representatives, to assist in delivering our services.
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences and improve site functionality. You can control cookie settings in your browser, but disabling cookies may impact your experience on the website.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide, manage, and improve the services we offer
- To communicate with you regarding our services, updates, and support
- To process payments, billing, and donations
- To comply with legal obligations and regulatory requirements
- For marketing and promotional purposes, where you have provided consent
4. Sharing and Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may disclose your information to third-party service providers who assist us in delivering our services (e.g., IT service providers, payment processors).
- Government and Regulatory Authorities: We may disclose information to government agencies (e.g., the National Disability Insurance Agency) or as required by law.
- With Your Consent: We may share your information with others if you have given your explicit consent, such as sharing with family members, carers, or advocates.
We will never sell your personal information to third parties.
5. Data Security
We take the security of your personal information seriously and have implemented physical, technical, and administrative measures to protect your data from unauthorized access, use, or disclosure. These measures include:
- Secure storage of personal information
- Access control mechanisms to ensure only authorized personnel can access sensitive data
- Regular security audits and assessments
While we take all reasonable precautions, no method of data transmission over the internet or data storage system can be guaranteed as 100% secure. In the event of a data breach, we will notify you promptly as required by law.
6. Accessing and Correcting Your Information
You have the right to request access to and correction of the personal information we hold about you. If you believe that your information is inaccurate, incomplete, or outdated, please contact us, and we will take reasonable steps to correct it.
To request access or correction, please contact us at:
Contact Information:
- Phone: 1300 595 949
- Email: admin@independentabilitycare.com.au
- Website: https://independentabilitycare.com.au
7. Your Rights and Choices
7.1 Opt-Out of Marketing Communications
You have the right to opt-out of receiving marketing communications from us at any time. You can unsubscribe from email communications by clicking the "unsubscribe" link provided in our emails or by contacting us directly.
7.2 Requesting Deletion of Your Data
You may request that we delete your personal information if it is no longer necessary for the purposes for which it was collected. However, we may need to retain certain information for legal or regulatory reasons.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
9. Privacy Complaints
9.1 Making a Complaint
If you have a complaint about how we have collected or handled your personal information, please contact our Privacy Officer using the details provided in Section 10 below. When submitting your complaint, we will ask you to explain the circumstances of the matter and how you believe your privacy has been compromised or interfered with.
9.2 Review and Resolution
We are committed to addressing your privacy concerns in a fair, timely, and transparent manner. We aim to review and resolve complaints within 30 days of receiving them. If further investigation is required, we will inform you of the delay and provide an estimated time for resolution.
9.3 Escalating Your Complaint
If you are not satisfied with our response or the outcome of your complaint, you have the right to escalate the matter to the appropriate external authorities. Depending on the nature of your complaint and where you live, you can refer your complaint to:
- The Victorian Health Complaints Commissioner (for Victorian residents)
10. Contact Us
For more information or inquiries about our Privacy Policy, please contact us.